Southampton-based multi-utilities expert, Connect It Utility Services is marking Women in Construction Week by highlighting how the company’s diversity is instrumental in its growth and success. Shining a spotlight on some of the team, Connect It hopes to break down barriers to the historically male industry and encourage more women to consider careers in construction.

As a comprehensive Independent Connection Provider (ICP), Connect It works with housebuilders and developers across the country to implement the essential electric, gas and water connections needed to bring construction projects to completion.

In an industry where no two projects are the same, and the challenges faced can be complex and varied, different perspectives, experiences and approaches are not simply a cultural decision, but the key to driving better outcomes.

Claire Figg, Contracts Admin Manager, is a strong example of how varied career pathways can thrive within the business. Working under the SSE framework, Claire manages nine jointing teams and oversees the relationship between Connect It and its framework partners, playing a key role in ensuring operational excellence and strong external partnerships.

Claire’s journey into construction was unexpected. After 14 years in credit control, she joined Connect It five years ago without a specific plan to enter the industry.

“I simply fell into construction, and I’m so glad I did,” she says. “When I joined in 2021, the company was growing rapidly. Because of my background, I was asked to set up the credit control function. I developed the system, built and trained the team, and later returned to the depots where I was promoted to Depot Manager.

“For me, the most rewarding part of my job is not just keeping everything running smoothly day-to-day, but knowing I contribute to the growth and development of the business. I’m very much a ‘get things done’ person — my reward comes from knowing I’ve done the job properly.”

Since then, Claire has worked across multiple departments including AV, Marketing and Credit Control, gaining a well-rounded understanding of the business. She has also completed management training and electrical awareness courses and now heads up the Ops Engagement Team, leading a team of seven focused on strengthening engagement across Connect It’s on-the-ground workforce.